We strive to make the return process as low-impact as possible. We encourage you to reach out to our team before returning an item, as we can often solve issues through troubleshooting or educational support.
3.1 Eligibility Window
Items may be returned or exchanged within 14 days of receipt if:
- Defect/Damage: The item arrived damaged or is faulty.
- Mismatch: You received an item that does not match your digital order confirmation.
- Condition: The item is unused, in original condition, and in its original, recyclable packaging.
3.2 Non-Returnable Items
For health, safety, and hygiene, the following items are strictly non-returnable once opened:
- Perishable goods (if not handled properly post-delivery).
- Personal care items (soaps, balms, oils) where the seal is compromised.
- Any item explicitly marked “Final Sale.”
3.3 The Return Process
- Notification: Email
support@greensgully.storewith your Order ID and photographic proof if the item is damaged. - Verification: Our team will review the claim within 48 hours.
- Logistics: We will arrange for a pickup. Please ensure the package is sealed correctly.
3.4 Refunds & Exchanges
- Store Credit: We love rewarding sustainable choices! We offer 110% of the item’s value in GreensGully Store Credit for all returns, which never expires.
- Monetary Refunds: If a refund is requested for a damaged/incorrect item, it will be processed via Bank Transfer or your original payment method within 10–15 working days.
- Shipping Fees: Original shipping costs are non-refundable unless the return is due to an error on our part.